Position
Trainee Technical Support Engineer - Ref: SHR035
Remuneration
Basic: Negotiable depending on experience.
Description
Secura Hosting Ltd is a dynamic and progressive company which is at the leading edge of a technology
sector that is growing at a phenomenal rate. The company is positioned for
rapid growth within the Hosting and IT arena and are looking to recruit a Trainee Technical Support Engineer to become part of our industry leading Customer
Care Team.
This opportunity will lead to a full Windows server based support role. Responsibilities
include day to day problem investigation and resolution including root cause analysis.
There will be opportunities to work on projects across multiple platforms. Successful
candidates will undertake other tasks and projects as directed by the business in the pursuit of
company objectives and to work closely with the senior management
and company directors to identify business development opportunities.
This role is a superb chance for any ambitious, eager team player who wants the
opportunity to start their career in one of the UK’s leading Technology Companies.
We are offering the right candidate an excellent opportunity to work with some of
the most current and cutting edge technologies including Fibre Optics, BGP networks
and VoIP. Our development package offers offsite and on the job training.
Experience Required
Successful candidates are likely to have basic to intermediate IT experience but
mainly excellent customer facing and communication skills.
Any basic knowledge or experience of the following would be an advantage but by
no means essential:
Server Support. Operating Systems including, Windows Server 2000/2003/2008, Linux/FreeBSD,
IIS, Apache, SQL Server or DNS. Networks, email and firewalls, JUNOS, BGP,
ISIS, OSPF, MSTP,
Active Directory, Exchange, ITIL. ASP/ASP.NET programming. Generally you should be able to assess and diagnose problems and be very keen to learn new technologies.
Our training package will ensure that you have the correct level of product, technical and customer service knowledge required to deliver the industry leading customer
care our clients and internal departments expect.
Candidates will work with the Customer Relations and Sales teams to ensure that
their product knowledge is complete and up to date so enquires are answered and in an effective
and efficient manner in order to deliver 100% customer service and satisfaction
to all existing and potential clients.
Key attributes associated with this role include being extremely self-motivated,
hungry to succeed and for any internal career progression you must be credible at senior management level.
Location
Lemsford (Near Welwyn
Garden City, Hertfordshire)
Duration
Permanent
Vacancy Reference Number
SHR035
How to Apply
To apply for this position, in the first instance please email your CV complete with a covering letter to
Notes
Employment will be dependent on a successful CRB check.
Please note: Strictly No Agencies.
|
